Job Description
Job Title: Field Service Technician
Salary: $30/hr – $45/hr
Benefits: Healthcare, Vision & Dental, 401K, PTO + more
Job Type: Direct Hire
Location: Within an hour of a top 40 USA airports
Job Start date: ASAP
Shift Pattern: Monday to Friday – 90-100% Travel Across the USA
Our client, a market‑leading metal manufacturer in the USA, is expanding their service team and seeking an experienced Field Service Technician. This role is ideal for someone with a strong technical background, hands‑on equipment experience, and a passion for delivering exceptional customer service.
What You’ll Do:
As a Field Service Technician, you’ll be the on-site expert supporting customers with:
- Installation of new equipment at customer locations
- Preventive maintenance, troubleshooting, and emergency repairs
- Accurate documentation of all service work and future service needs
- Demonstrating equipment software and capabilities to customers
- Supporting the sales team with technical service requirements
- Preparing timesheets, service reports, installation forms, and expense reports
- Maintaining a safe working environment in line with OSHA/MIOSHA guidelines
- Collaborating with internal departments to resolve customer issues
- Working overtime when required based on customer needs
- Performing additional duties as assigned by management
What You Bring:
We’re looking for someone who is technically strong, customer‑focused, and highly organized:
- High School Diploma required; Associate Degree in a technical field preferred (or equivalent military experience)
- 2–4 years’ experience in a similar technical role
- Minimum 1 year of customer service experience
- Ability to travel up to 100%
- Experience with Trumpf, Amada, Mazak, or similar laser machinery
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong internet navigation skills
- Ability to understand and use I/O structures for troubleshooting
- Skilled in using electrical/electronic test and measurement equipment
- Ability to analyze and resolve mechanical and electrical issues
- Strong technical reading comprehension (manuals, digital documentation)
- Excellent documentation and communication skills
- Ability to work independently with minimal supervision
- Strong time management and organizational skills
- Effective team player with strong customer relationship skills
- Italian language skills are a plus, but not required
Why Join?
You’ll be part of a respected, growing organization where your technical expertise and customer‑focused approach make a real impact. This is a great opportunity for someone who enjoys autonomy, problem‑solving, and working directly with customers.
How to Apply:
If you’re interested in this Field Service Technician role, please apply with your full resume – or contact the team at Willcox Matthews to discuss the opportunity further.
If this position isn’t the right fit, we’d still love to hear from you. Our team can help match your skills with other suitable roles.
Willcox Matthews Recruitment Ltd acts as an employment business for permanent and contract positions. By applying, you agree to the terms in our Privacy Notice and consent to Willcox Matthews Ltd contacting you regarding work‑finding services. Our Privacy Notice is available on our website.
We review every application carefully and aim to respond to all candidates.
Applicants must be eligible to live and work in the USA