Job Description
Service Technician – Job Summary:
We’re supporting our client, a Robotic welding equipment supplier based in Tipp City, OH / Commerce Township, MI who are looking for a Service Technician to join their growing team across one of the 2 locations. The successful Service Technician will have experience of working within servicing robotics & equipment.
Salary: $32ph
Job Type: Permanent
Location: Tipp City, OH / Commerce Township, MI
Job Start date: ASAP
Circa $32ph, negotiable for the right person and very much depending on travel schedule. 35%-40% travel.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Responsibilities:
- Perform emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of robot models and peripheral equipment.
- Provide in-depth troubleshooting via phone with customers in the field.
- Perform preventive and corrective maintenance on customer product on-site & in-house.
- Adhere to safety standards in the field and at customer locations.
- Accurately and in a timely manner complete all paperwork associated with trips and in-house repairs.
- Inform Regional Sales Managers (RSM) of service related issues in their area and coordinate any sales leads with the appropriate RSM.
- Provide technical support to other Field Service Technicians in the field.
- Provide technical support to all distributors.
- Assist customers via phone and in the field on application and process related issues.
- Provide support to Customer Service Department (CS) regarding identification of repair parts issues for customer spare parts orders.
- Perform in-house and on-site demo to customers.
- Assist Training Department as necessary with in-house and on-site training for both standard and non-standard training courses.
- Assist customers with modifications/retrofits of equipment to existing systems.
- Work closely with sales and assist with all RSM sales calls as requested.
- Provide courtesy visits to customers in geographic area.
- Initiate service contract sales with customer.
About You:
- Read and understand mechanical, electrical/electronic, pneumatic, and hydraulic drawings, schematics, and diagrams.
- Apply technical skills in an effective manner.
- Demonstrate interpersonal skills, including excellent written and verbal communication skills.
- Work effectively with little or no supervision.
- Overnight travel upon request (25% to 40% of time).
- Will be fully trained on all current and past robot and controller types.
- An Associates Degree in a technical field or equivalent is required plus three to five years’ experience in a related field or equivalent combination of education and experience.
- 2 years’ experience in Robotic repair.
Job Application:
If you would like to be considered for this role, please apply with your full Resume – or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.
Willcox Matthews Recruitment Ltd acts an employment business for permanent and contract roles. By completing the application process, you agree to the terms outlined in our Privacy Notice and that Willcox Matthews Ltd may contact you in connection with your application in relation to Willcox Matthews providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
We take your application seriously and we make every effort to respond to all applicants.
Candidates must be eligible to work and live in the USA.